vXtream Support

We’ve got your back 24 x 7. Guaranteed.

vXtream Support is more than a name it’s a vocation.

We don’t believe in the Gold, Silver, Bronze approach to support. Every single vXtream client receives Platinum support when they need it, how they need it and as often as they need it.

vXtream offers a comprehensive range of services – all designed to help your business maximise its IT investment and guarantee agile, compliant and reliable performance of your mission-critical workloads.

From assisting in a data centre with cabling through to full technical consultancy, vXtream provides peace of mind 24 x 7.

With over 20 years experience, we have a deep and wide understanding of business challenges and technology needs. Our fully accredited team, offers a full range of professional services enabling you maximise your IT investments and deliver world class solutions.

As you would expect from an independent company, our advice is both pragmatic and independent! We’re not locked in to particular vendors, practises or legacy systems, we’ll offer you truly impartial, unbiased and solid insight.

Right from the outset you will find that our professional services team believe in true partnership working, completely focused on finding the right solution for you, at a cost you can afford. From shaping basic requirements, through planning, to design, proving concept and then implementation. No project is too big nor too small.

vXtream offers full migration service support for your data undertaken by our experienced team using proven processes. We help you plan, facilitate and implement complex migration tasks across servers, databases, web apps and virtual desktops, with full consideration given to security enhancement and risk reduction. We will transition your essential data, in a co-ordinated and planned way, guaranteed to ensure minimal disruption to your business.

At vXtream we’re big enough to deliver global solutions, yet small enough to really care. And we believe that’s an important mantra. When you deal with us – you deal with us.

We don’t use call centres or inexperienced staff, instead your query will be handled by one of our expert support team at your point of need.  We’re available 24/7/365 and are always happy to help.

Our customers trust us to manage their critical infrastructure, to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions. Whether its managing standard workloads or leveraging skills and experience not available in-house, vXtream offers the around-the-clock service and support required by customers to keep their business critical systems running.

Our remote hands service gives you access to the vXtream technical experts based across our data centre estate  24/7, 365 days a year.

A subscription-based service entitling you to a pre-set number of support hours each month. Our remote hands service provides you with the ability to commission additional services on a need by need basis.

Over 20 years of experience at your service

At vXtream we pride ourselves on our independence and our longevity.

We’ve been at the forefront of delivering data centre and hosting services since the internet became a ‘thing’. And we’re proud to place the experience that we’ve gained over two decades at your disposal.

From remote hands, to a quick call seeking advice through to full professional consultancy services, we’re here for you – no matter how big or small your requirement – at the point of need.

We can help assess your business, technical and service requirements, rationalise your infrastructure portfolio, and help develop your cloud strategy, future roadmaps and manage any aspect of your physical services.

And because we don’t use call centres or inexperienced staff, you can be assured that you’re engagement with us is being led by our dedicated and specialist services team bringing a diverse range of skills and experience across both commercial and technical domains.
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No more Tiers. Enough is Enough.

With apologies to Donna Summer & Barbra Streisand, we wanted to impress upon you that we treat every client as an equal and that every contact is treated as mission critical.

We don’t believe in the Gold, Silver, Bronze approach to support, nor do we think your requests and enquiries should be handled by a ‘graded’ level of expertise.

At vXtream every single client receives Platinum support when they need it and as often as they need it. Our reputation has been built upon delivering a level of support and customer service that’s second to none. But don’t just take our word for it…

Now altogther now: It’s raining, it’s pouring
My lovelife is boring me to tears, after all these years…
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Contact us now to discover the vXtreme Support difference